Last updated: 28 October 2026
You can pay Pathsala for two different things — the school software (a subscription) and products from the Pathsala shop. They are refunded differently, so they are explained separately.
School software — no refund once paid
Every school can use Pathsala free for 30 days before paying anything, with no credit card. Because the software can be tried in full first, a subscription payment is not refunded once it has been made — monthly or yearly, in whole or in part. This includes plan upgrades, single modules and extra student or staff places.
- Cancelling: you can cancel at any time. The plan stays active until the end of the period already paid and is not renewed.
- Also not refunded: SMS / WhatsApp / email credits, setup or data-migration work, and custom development.
- Billing mistakes are different: if you were charged twice, or charged for something you did not buy, tell us — the extra amount is returned. That is a correction, not a refund.
Products from the Pathsala shop — refundable
Books, uniforms, stationery and other products bought from the Pathsala shop can be refunded — for example when an order is cancelled before it ships, or an item arrives damaged, defective or wrong. Please tell us as soon as you notice, and keep the item and its packaging as they arrived.
Approved refunds are paid within 15 working days, back to the same UPI account, card or bank account that paid. We cannot refund to a different account.
How to ask
- Email [email protected] or call / WhatsApp +91 77194 45176 (Mon–Fri 9 AM – 6 PM, Sat 10 AM – 4 PM IST).
- Include your order number (or the invoice number and payment date) and what went wrong; a photo helps for a damaged or wrong item.
Payments made to a school
Fees, canteen orders and school-shop purchases that parents pay to their school go to that school's own payment account. Refunds of those are decided and paid by the school.